Amazon.co.uk:Customer reviews: Ring Alarm 7 Piece Kit (2nd Generation) by Amazon – home security system with optional Assisted Monitoring - No long-term commitments

Top positive review

Simple, easy to fit, works great.

Reviewed in the United Kingdom 🇬🇧 on 15 May 2023

I have had alarms for years, but wanted to upgrade mine. Key things I wanted was for my dogs not to set the alarm off, different zones that I can control, remote access and notifications, which that has. installed it quickly and the instructions were great. One this I would like would have been able to set different alarms when you go out. At the moment is had "In" and "Out" put I would like to do part arming so as to be able to set the alarm excluding zones. I can do this but going into the settings and turning them off, but it would be good to have an extra option. Saying that, happy with the alarm.

Top critical review

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Paul Williams

Essential features behind paywall since end of March, system returned

Reviewed in the United Kingdom 🇬🇧 on 19 April 2023

It is important to be aware that essential functions have recently been locked behind a paywall for all new customers from end of March. This makes the system essentially unusable without paying a monthly fee. This was not clear at the time of purchase.

We wanted a relatively basic home alarm system. Not bothered about cameras - just a few PIRs and door sensors. Crucially we wanted the ability to be notified about alarm activations and to be able to arm and disarm the system remotely, and we didn't want to be tied into a lifelong ongoing financial commitment. After much research we went with Ring on the basis of many glowing reviews (both on Amazon and elsewhere). The Ring website (at the time of writing) and all reviews I had found clearly stated that the above functions were available for free. There was no indication that this was planned to change.

On the plus side the system is well made and was easy to install. I didn't bother installing the keypad (as I intended to use the app) and after setting up the app (and declining the Protect paid plan) I tested the alarm via the app. Turning it on worked fine. Turning it off proved almost impossible (it has a battery so can't just be disconnected from the mains). I was astonished to find that I was unable to disarm via the app without signing up to a paid plan. The only other way to disarm was via the keypad but this could not be connected whilst the alarm was going (Catch-22). I had to therefore put the (very loud) alarm in a cupboard, endure complaints from family and neighbours and ultimately had no choice but to sign up to the Protect plan in order to enable the app function to disarm the alarm!

I subsequently spent more than 30mins on the phone to customer service to clarify what was going on. The original agent claimed the app functionality (arm/disarm and notifications) was still available for free. After much protesting I was passed onto a 2nd agent who finally told me that this essential app functionality had indeed been put behind a paywall at the end of March for all new customers. He called this a new 'feature'! He checked the Ring website and agreed that it still claimed that this functionality was available for free and does not mention anywhere that it is now behind a paywall. He indicated he would feedback to the company to try and get this changed. The amazon app description at the time of writing still claims that Assisted Monitoring is "optional" and "no long term commitments" are needed.

I feel I have been missold this product by Ring on the basis of their website and Amazon description. Concerningly the Ring agent indicated that although Ring currently continues to provide the essential app functionality for free to existing customers (who set up their system prior to the end of March), they intend to remove this functionality for all existing customers within the next 12 months.

This is classic "bait and switch" tactics and makes me very concerned about Ring's longterm intentions. Being forced to sign up to a longterm payment plan solely in order to disarm an alarm which can't be turned off by any other means has left a very sour taste in my mouth. I can't recommend Ring to anyone on the basis of my experience.

I have removed the system and returned it to Amazon today. I have ordered a Yale system instead which in the UK still provides free app functionality and notifications without a lifelong financial commitment.

37 people found this helpful

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214 total ratings, 24 with reviews

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From United Kingdom

Jonny Airtime

It was a steal!

Reviewed in the United Kingdom 🇬🇧 on 22 March 2023

Colour Name: WhiteStyle Name: Ring Alarm KitConfiguration: 7 Piece KitVerified Purchase

I actually got this security system on a Black Friday deal, and it was a steal! (oh the irony) The setup process was incredibly easy.It took me less than half an hour to get everything up and running.

One thing I really like about this system is how slick it looks. The design is sleek and modern, and it doesn't look out of place in my home. Plus, the app is really user-friendly. It's easy to navigate, and I love that I can control everything from my phone.

The other thing I appreciate is that you can add components to the system if you need to. I started with the 7 piece kit, but if I ever need to expand my security coverage, I know I can easily add more sensors or cameras.

7 people found this helpful

Helpful

scott

Easy installation

Reviewed in the United Kingdom 🇬🇧 on 28 January 2023

Colour Name: WhiteStyle Name: Ring Alarm KitConfiguration: 7 Piece KitVerified Purchase

Very easy to install and the motion detection is spot on. You can arm the alarm from anywhere via an app and you can feel safer knowing your home is protected.

Helpful

Robert T Arthur

Easy to install and use

Reviewed in the United Kingdom 🇬🇧 on 28 January 2023

Colour Name: WhiteStyle Name: Ring Alarm KitConfiguration: 7 Piece KitVerified Purchase

Love it no power drilling works instantly

Helpful

G_176

Impressive little system

Reviewed in the United Kingdom 🇬🇧 on 4 May 2022

Colour Name: WhiteStyle Name: Ring Alarm KitConfiguration: 7 Piece KitVerified Purchase

Nice bit of kit which was easy to install. Would have preferred an option to choose sensors as the motion ones were not really needed, only required contact sensors so had to purchase extras. I understand they are going for profit with additional sensors but as I'm bow paying £100 per year subscription with cameras too it would have been a nice touch

System works flawlessly so far (2 weeks in) & the app has alarms & cameras all in one place which is convenient for all my family. Cellular backup is a solid touch too but not needed it so far

One person found this helpful

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carole hardie

Brilliant security competitively priced

Reviewed in the United Kingdom 🇬🇧 on 4 August 2022

Colour Name: WhiteStyle Name: Ring Alarm KitConfiguration: 7 Piece KitVerified Purchase

Picked this outfit over many other similar products and it just shouts quality at you. Easy to install and connect and works flawlessly. The peace of mind I now have that my property is secure is second to none. Good online instruction available too on the excellent ‘Ring’ website compliments this excellent purchase.

3 people found this helpful

Helpful

Clive Conway

Motion detectors are poor.

Reviewed in the United Kingdom 🇬🇧 on 26 December 2021

Colour Name: WhiteStyle Name: Ring Alarm KitConfiguration: 7 Piece KitVerified Purchase

In general, a great idea and good system. The reality is the motion sensors (gen 2) are constantly either, in test mode or tampered. Tried all of Ring's advice to no avail. When arming the system, the motion detection has to be by-passed, not much use there then. Buyer beware.

3 people found this helpful

Helpful

River

Great Alarm system and easy to setup

Reviewed in the United Kingdom 🇬🇧 on 13 March 2022

Colour Name: WhiteStyle Name: Ring Alarm KitConfiguration: 7 Piece KitVerified Purchase

Easy to set up easy to set and disarm. The installation was easy and done within 20mins for the whole house and fully tested

Helpful

David

Very effective alarm

Reviewed in the United Kingdom 🇬🇧 on 4 January 2022

Colour Name: WhiteStyle Name: Ring Alarm KitConfiguration: 7 Piece KitVerified Purchase

This is a very good alarm system. East to install and configure with lots of sensible options available in the software. I’m not using the additional on-line services as they are not necessary for the basic functionality and are very expensive for little additional serviceability

Helpful

AJS

Great alarm system

Reviewed in the United Kingdom 🇬🇧 on 27 May 2021

Colour Name: WhiteStyle Name: Ring Alarm KitConfiguration: 7 Piece KitVerified Purchase

Excellent alarm system so easy to set up via the app and put up the equipment as all the items have tape included to mount them. The alarm works well and is easy to control via the app. The geofence function seems to have issues with thinking you’re going out when you haven’t left the house so it’s probably worth disabling that.

2 people found this helpful

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Luke

Great value for money

Reviewed in the United Kingdom 🇬🇧 on 15 August 2021

Colour Name: WhiteStyle Name: Ring Alarm KitConfiguration: 7 Piece KitVerified Purchase

Looked at a few different home security systems, ring had the best value system from my research.
Now I have had it for a few weeks am very pleased with the system. Dead easy to set up, works great. The monthly fee is optional which is good too

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