Top critical review
3.0 out of 5 starsRing Customer support is abysmal.
Reviewed in the United Kingdom 🇬🇧 on 24 February 2023
I purchased a set and some extra sensors. One of the motion detectors did not work and had a serious fault that flattened the battery in hours. I contacted customer service and after some time getting through they agreed to replace it. I had to contact them again to arrange a delivery date and had to go through the whole process again. A replacement was sent except it was the wrong type 1st Gen., not 2nd. I then spent 30 mins online explaining the problem, sending a picture, etc. only to be told she could not help and I had to ring another number for help. Extremely disappointing, Ring need to get their act together