Top positive review
4.0 out of 5 starsGood.....once you manage to set them up!
Reviewed in the United Kingdom 🇬🇧 on 10 December 2019
Like a number of people on here, I had difficulties getting mine set up. I bought two in addition to the one that came with my Yale alarm kit. Initially I was able to pair both, but I could only enable the alarm with them, I was unable to disable. I tried removing them from the system, resetting them, but they then wouldn't even enable the alarm when paired.
I contacted Yale's support and got a call back for help. They advised me to remove the keypads from the app, reset the keypads and then add them back in again. This is what they told me to do, which worked on both keypads;
1 Remove the keypads from the Yale Smart Alarm app
2 Unscrew the keypad and remove the cover.
3 Remove the round battery inside.
4 Whilst holding down number 3 on the keypad, push the battery back in, then reattach the front to the back and tighten the screw.
5 On the keypad press the following;
- Press panic button A
- 0000 (ie zero four times)
- Panic button A
- 7
- Disarm button twice
This should remove it from your system.
6 - you can then go into the Yale app and add the alarm device and put it into learning mode
7 - press and hold for a few seconds buttons 8 & 9 on the keypad together. The app should then find them and ask for the device name.
If any of this doesn't work, leave it a few minutes, then go through the resetting and re-adding again.
Hope this helps someone!
