I ordered the Eufycam 2c security camera kit after seeing some reviews. I previously had a Swann wireless camera that had been good, but recently had started playing up with motion detection. I went for this one because there was a certain amount of control of where detection would be scanned, done by drawing squared/rectangle shapes. This is a very basic way of setting up activity zones, but anything is better than nothing.
The packaging of the product was very good, as shown in the pictures, all packed securely. You get the homebase 2, which is basically a central storage unit and hub for the cameras. I believe up to 16 cameras can be setup on a homebase, 2 cameras with fittings, a power adapter/ethernet cable for the homebase and a small manual.
I downloaded the app and after I’d got one of the cameras setup and working, I then started to tweak the settings in the phone app for the camera. The homebase and cameras were very easy to setup using the very good downloadable app.
All seemed to be going well until I then stopped getting motion detections/notifications. I had already contacted the online support as I couldn’t find the activity zones anywhere and was directed to the right place to do it. The instructions were not that helpful in getting this feature setup. I was getting no detection at all. I contacted the support by phone and to be honest it was a waste of time, I had better response using the online chat.
I gave up with the telephone support, and decided to reset all the settings including the activity zones. The camera eventually started detecting again. I then proceeded to setup the zones once again and I got it to start working, which was a relief. I got the camera back up on the wall (I had taken it down to reset everything) and fine tuned the activity zones. Touch wood I have had good detection from the camera since, and the zones seem to be behaving. I intend to set the other one up soon. The image quality from the cameras is very good. Its 1080p, so not going to be amazing, but it is very clear and sharp and serves its purpose. The response to detection in the app is good and the app works well.
In summary, the first impressions were good. Setup was simple and painless, and app worked well. But initial motion detection performance and first use was very nearly the end of my association with Eufy. Online Chat Support was good, but the phone support was not good at all and wanted me to organise support using emails and I very nearly said enough is enough and sent it back, but I persevered and got the camera back to a point where it was working well. If I can setup the second camera and have the same performance and reliability that I have currently, I will be happy.
Even with the initial problems, I am glad I didn’t give up, and I now see the quality of the product and I am pleased with my purchase. Eufy, please sort out your phone support…..The product is good, but unfair or not, I have given only 4 stars because of the phone support. Sorry Eufy...
Update: 20 days on from installing the Eufycam 2c kit. I am still happy with this camera system, but have to say that the advertised 180 battery life is very optimistic. After 20 days of use and 278 motion recordings, I am down to 68% battery. A bit disappointed with this. I have got a solar panel for it, so will install that and report back how it did.
Appended update: I have now installed the solar panel and that is helping to maintain battery life. (See below for a further update)
Update 2: Sorry for these updates, but only getting these issues. After using these cameras for quite a while now. I still like the cameras, but am finding the motion detection to be extremely hit and miss. I did have activity zones setup, but I was very rarely receiving notifications after first setting them up. After getting initial detections, it stopped doing it. Phone support are pretty useless and after taking off the Activity zones, it started working again. So I assumed there was a firmware issue, but my cameras are up to date. I literally get loads of notifications when no AZs are setup or none. I will persist, and have to see if there is a solution or if I've got a dud set of cameras. I have had to reduce the star rating because of these issues.
| Manufacturer | Eufy |
|---|---|
| Part Number | AK-194644169985 |
| Product Dimensions | 8.12 x 4.79 x 5.69 cm; 635.03 Grams |
| Batteries | 2 Lithium Ion batteries required. (included) |
| Item model number | T8010+T8113 |
| Colour | White |
| Style | 2-Camera Kit |
| Power Source | Battery Powered |
| Item Package Quantity | 1 |
| Special Features | Face Detection, Night Vision |
| Included Components | eufyCam 2C, Mount, Micro USB Charging Cable, AC Power Adapter, Ethernet Cable, User Manual, HomeBase 2 |
| Batteries included? | Yes |
| Batteries Required? | Yes |
| Battery Cell Type | Lithium Ion |
| Item Weight | 635 g |
